Before you start reading this article, you should head over to this one, Is Your Auto Repair Shop Business Seeing Too Many One-and-Done Customers?
Some of the top metrics that most auto repair shop owners keep their eyes on is their customer attrition rate and their average repair order. If you’re one of them, you probably keep your fingers on the pulse of your business by paying attention to these numbers, as well as others.
With eWardMe Auto Shop Rewards, our clients have been successful in achieving every shop’s biggest goal: earning customers’ loyalty and continued repeat business. Which translates to a decrease in your one-and-dones and an increase in your ARO.
On average, households with an eWardMe Rewards Card SPEND almost TWICE as much as those who don’t have a card and visit TWICE as OFTEN.
Many of our clients have seen a 22%+ increase in their ARO in the first 2 years, along with an increase of 40%+ in average annual visits and an increase of 60% in average annual spend. Plus their one-and-dones have seen a decrease as much as 50%.
How eWardMe Auto Shop Rewards increases your Average Repair Order (ARO)
eWardMe Auto Shop Rewards Program improves your customer retention, increases customer loyalty and decreases customer attrition through the use of:
Reward Dollars
Easily add, redeem and track your customer’s Rewards Balance; allow customers to look up their Rewards Balance on your website and much more with eWardMe Auto Shop Rewards. Watch a free demo.
Integrated Referral Program
The eWardMe Auto Shop Rewards portal automatically tracks purchases and rewards the customer with a free oil change. You set the parameters, let eWardMe do the work.
Free Oil Changes
The eWardMe Auto Shop Rewards portal automatically tracks purchases and rewards the customer with a free oil change. You set the parameters, let eWardMe do the work.
Charitable Giving
Foster goodwill within your local community & create community partnerships by allowing customers to donate their Reward Dollars. eWardMe Auto Shop Rewards makes it easy to setup and run.
Roadside Assistance
When you provide 24-hour nationwide coverage for Roadside Assistance, your customers will know that you always have their back wherever they are. This is not your regular Roadside Assistance program. Ask us why.
Automated Email and SMS Text Messaging
Send triggered alerts for appointment reminders, rewards balance, thank you, customer reviews and much more. It all can be done either through triggered emails or SMS texts. Learn more about Pit Crew’s SMS Text Marketing program.
Predictive Reminder Mailers and Gift Card Mailers
These are not your ordinary postcard mailers! These are premium, plastic Gift Card Mailers that can be branded and customized for your business. Setup Predictive Reminder Mailers such as oil change reminders, inspection, maintenance, thank you, we miss you and more.
Contact us today to start seeing the results with your auto repair shop business when you enroll in eWardMe Auto Shop Rewards.