by Jeff Rudnick | Sep 24, 2020 | Rewards Program
Before you start reading this article, you should head over to this one, Is Your Auto Repair Shop Business Seeing Too Many One-and-Done Customers? Some of the top metrics that most auto repair shop owners keep their eyes on is their customer attrition rate and their...
by Jeff Rudnick | Sep 15, 2020 | Rewards Program
Is your auto repair shop business seeing too many one-and-done customers? Decrease your 1-and-Dones and turn indifferent customers into raving fans with eWardMe Auto Shop Rewards. There’s nothing worse than indifference. Customers who leave and go, “Meh, whatever.”...
by Jeff Rudnick | Sep 11, 2020 | Community Outreach, Customer Referrals, Rewards Program
If you’re like most auto repair shops, you probably already have a new customer referral program in place. Most business owners who have a referral program or are thinking about implementing a referral program worry about the profitability of the program and the...
by Jeff Rudnick | Aug 19, 2020 | Rewards Program
First, stop calling it a Rewards Program. When deployed using today’s criteria (the 5 P’s of Relevance), you can expect these results: • Decrease 1-and-dones • Increase annual household spend • Increase average repair order RELEVANCE matters for today’s consumer. “71%...
by Jeff Rudnick | Aug 12, 2020 | Rewards Program
YES and NO. Surprised? The truth is, not ALL auto repair shops are able to successfully implement a Rewards Program. Are you one of those shops that can? As with any tool or equipment that you use in your automotive repair shop, it depends on different factors: THE...
by Jeff Rudnick | Aug 3, 2020 | Rewards Program
The Loyalty Lifecycle Benefits ALL: The Vehicle, the Customer, the Auto Repair Shop – AND your Local Community. Pit Crew Marketing is the only company that moves the customer through a Rewards continuum based on how they behave through The Loyalty Lifecycle. What is...
