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Increase Your Average Repair Order

Increase Your Average Repair Order

Before you start reading this article, you should head over to this one, Is Your Auto Repair Shop Business Seeing Too Many One-and-Done Customers? Some of the top metrics that most auto repair shop owners keep their eyes on is their customer attrition rate and their...
Decrease Your One-and-Dones

Decrease Your One-and-Dones

Is your auto repair shop business seeing too many one-and-done customers? Decrease your 1-and-Dones and turn indifferent customers into raving fans with eWardMe Auto Shop Rewards. There’s nothing worse than indifference. Customers who leave and go, “Meh, whatever.”...
How to Build a Rewards Program That Works

How to Build a Rewards Program That Works

First, stop calling it a Rewards Program. When deployed using today’s criteria (the 5 P’s of Relevance), you can expect these results: • Decrease 1-and-dones • Increase annual household spend • Increase average repair order RELEVANCE matters for today’s consumer. “71%...
The Loyalty Lifecycle

The Loyalty Lifecycle

The Loyalty Lifecycle Benefits ALL: The Vehicle, the Customer, the Auto Repair Shop – AND your Local Community. Pit Crew Marketing is the only company that moves the customer through a Rewards continuum based on how they behave through The Loyalty Lifecycle. What is...