Pit Crew CoOp Products FAQs

Frequently Asked Questions

eWardMe Auto Shop Rewards

What is the monthly fee for the program?

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How long does it take to launch the program?

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Is training included?

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I already have Roadside Assistance with another provider. Can I still use eWardMe Auto Shop Rewards?

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What’s included in your Roadside Assistance program?

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How do you work with my local tow provider?

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How are Roadside Assistance calls outside my service area handled?

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What shop management systems can you work with?

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Are Rewards Card card terminal readers included?

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Is the eWardMe portal software easy to use?

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I have a direct competitor who is a Pit Crew client using your Rewards Program in my same marketplace. Can I use the program too?

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What is included in the Rewards Kit?

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Are the Rewards Kit and marketing materials fully customizable with my brand?

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I already have emails being sent to my customers with another email marketing program and I don’t want them to feel like I’m spamming them. What automated email alerts are sent by the eWardMe portal?

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Is there a way to install a Rewards Card balance lookup on my website?

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Is monthly reporting included?

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Pit Crew CoOp Text Marketing

Can I send text message deals to my customers?

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Can I send appointment reminder text messages to my customers?

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What types of automated reminder text messages can I setup and send to my customers?

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What types of predictive text messages can I setup and send to my customers?

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Can I send personalized text messages too?

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What review sites can you connect to request Customer Reviews by text messaging?

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Can more than one person on my team administer or manage the Pit Crew CoOp Text Marketing portal?

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Do I get my own unique SMS Phone Number or an SMS Short Code?

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What shop management systems can you work with?

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Is training included?

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Pit Crew CoOp Gift Card Mailers

What is a Gift Card Mailer?

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Are the Gift Cards encoded on the backs? Do I need a card reader for it to work?

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Can I customize my Gift Card offer?

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Can you connect to my database to pull my customer mailing lists?

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What shop management systems can you work with?

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Can I set demographics and targeted parameters for customer database mailers?

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Can I purchase a list for new customer acquisition mailers and specify the targeted demographics?

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What is the price of the Gift Card Mailers?

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What is included in the price of the Gift Card Mailers?

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Pit Crew CoOp Predictive Reminder Mailers

What is a Predictive Reminder Mailer?

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What types of Predictive Reminder Mailers can I send to my customers?

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Can I set the frequency of mailings?

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What types of variables can you pull from my database?

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What shop management systems can you work with?

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Are the Predictive Reminder Mailers customizable with my brand and offers?

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What is the price of the Predictive Reminder Mailers?

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What is included in the price of the Predictive Reminder Mailers?

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“We love eWardMe because our customers love it. The benefits are amazing and the program is super simple for our advisors to use and easy for the customers to understand. Most marketing tools seem to encourage discounting while eWardMe promotes being rewarded in many ways for properly taking care of the vehicle.” Stacia Hamp

Owner, Community Auto, Inc.

CONTACT US

PO BOX 31138 Seattle, WA 98103

1-844-245-9888

hello@PitCrewCoOp.com